We know our Megabytes from our Gigabytes...
...so you don't have to!
...so you don't have to!
We are one of York’s largest and longest established computer and IT support companies in the area (if the not THE). Our MD, Jim Swift cut his teeth on the good old Amstrads whilst some of the other team members were just a mere twinkle in their father’s eye! This eclectic mix means we have a wide range of knowledge and experience in the team.
We care strongly about partnership, community and human connection. We think it’s possible to do IT without the geek talk, and to do business while recognizing a human being on the other side. We care about people – whether it’s providing a supportive and friendly working environment, networking with and supporting other local businesses, or really getting to know our clients and creating lasting relations with them.
We work closely with our customers by listening and understanding their needs, and our teams that gets to grips delivering high quality I.T. solutions ensuring our clients succeed in achieving their IT and business objectives.
Because the IT industry is forever changing and the needs of our customers change too, it’s important that we think to the future and provide advice, and solutions, that don’t just fix today’s issues but are ideal for the future too.
We act with a sense of urgency and aim to exceed our customers’ expectations by continuous service improvement and innovation.
We offer a full range of computer related services, from simply supplying a new laptop or PC fully loaded and ready to roll, to planning a complete IT infrastructure for multi based companies. We keep things simple when talking to clients – no jargon, just straight forward chat you can understand. We’ll explain what the best solutions for you are and why, so you know what you can expect and what you are paying for.
As well as supplying IT supplies, we also offer various computer maintenance packages, from simple emergency fixes to on-going around the clock support, maintenance and computer upgrade packages. We’ll explain what the best solutions are so you know what you can expect and what you are paying for.
At our Clifton Moor offices in York, we even have a drop in A&E department for poorly computers, you can leave your laptop, PC or printer with us on your way to work and we’ll fix it in our workshop for you as quick as we can – all depends on how poorly it is! We offer a “Fixed Fee Computer Fix” so you don’t get a nasty shock when you pick it up.
Here at NYCOM we offer more than just I.T. services, we offer reliability, stability, and fundamentally trust. Our clients not only choose us but stay with us because since we started in 1993, we do what we say we will.
Network Monitoring
Our proactive general maintenance and ongoing monitoring help to prevent I.T. problems, rather than just solve them ensuring all systems stay protected and problem free resulting in less downtime if an issue arises.
Extensive I.T. Experience
We are not the new kid on the block, our team’s diversity means are able to evaluate each situation with ease. We work closely with a variety of I.T. vendors and our vast experience ensures you get the correct solutions for your business.
Excellent Customer Service
Our Helpdesk doesn’t waste time. Last year our average resolution time for all I.T. support queries was less then fifteen minutes. We work hard to establish and maintain long lasting relationships with all our customers many of whom have been with us over 15 years, so we’re dedicated to keeping our customers happy.
Scalable Solutions
If you’re looking to update your current infrastructure or expand your digital capabilities, we can help drive you forward to find the right solutions and technologies enabling your company to grow keeping you ahead of the ever-changing I.T. world we live in.
Cyber-Defence
Breaches in data security are a massive headache and disruption to all involved. By working with NYCOM, you can be assured that best cyber-defence practices are in place for all your applications and business-critical data keeping you safe.
Complete Spectrum
With all aspects of I.T. services under one roof you benefit from a controlled budget, you can manage not only your cashflow but your time resources more effectively. We provide hassle free interaction, as we say in our logo… NYCOM making I.T. work…
If you’d like a chat about how we can help you, complete our form or give us a call and tell us what you are looking for. We’d love to hear from you, so give us a challenge.
